THE EXPERT BUSINESS PROCESS & AI SERVICENOW PARTNER

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Your No 1 partner for building a better future

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level up your business with ai

Maximising AI Capabilities with ServiceNow

Improve your customer experience by partnering with TQ IMA

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Expert. quality. value

Driving Your Business Forward With Care and Expertise

TQ IMA brings a fresh approach, seamlessly blending advanced enterprise technology transformation expertise with industry leading ServiceNow capabilities. Our mission is clear; to advise, challenge and support you through every step of your journey, delivering measurable business value tailored to your unique needs.

plan value

Expert Insight & Advice

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realise value

Experience & Process Optimisation

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grow value

Intelligent DevOps

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accelerate value

Maximising Agentic AI

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Leading subject matter expertise
Speed & agility of delivery
Tailored & provoking insights
Outcome & value focused

Cross Enterprise GBS Solutions for Your Unique Requirements

TQ IMA specialise in optimising GBS & Shared Service business capabilities through the power of ServiceNow. We design and engineer business processes that bring together your teams, remove barriers and orchestrate outcomes across functions to create efficiency and boost productivity.

We use proprietary frameworks, methods and tools based on leading practices, to give you confidence in quality and scalable outcomes.

TQ IMA have leading expertise across ITX including a team made up of an ITIL Master, V4 author and certified ITIL Experts. We ensue good practice standards and methods are embedded within design, from your core CSDM & CMDB foundation, through to all your IT Service Management processes, IT requests, IT Asset Management and IT governance.
Employees are central to business value, and effective workflows enhance their potential. TQ IMA has led major HR transformations, including global HRSD, Life Cycle Events, Document Management, and end-to-end journeys with Workday and SuccessFactors.
Many GBS organisations use ServiceNow CSM to digitise Finance, Procurement, and other functions. TQ IMA has implemented CSM globally, supporting Finance transformation, supplier engagement, and end-to-end transaction orchestration with ERP integration.
TQ IMA creates seamless, immersive experiences on ServiceNow portals and mobile. They design enterprise taxonomies, catalogs, and workflows, integrating channels like Teams, Virtual Agent, and Chat to ensure functionality goes beyond aesthetics.
TQ IMA helps businesses navigate the complex AI landscape, positioning ServiceNow as a Control Tower for AI. They provide advice, preparation, and implementation, focusing on governance, data, knowledge, integration, and security to maximise AI value and ensure rapid ROI.
30%

We have achieved cost reductions of up to 30% by streamlining processes.

40-60%

Resolution times can increase by up to 60% as a result of automated workflows.

65%

More stable, secure & scalable platform as a result of our expert assessment & interventions.

15%

Enable up to 15% optimisation on platform license spend to maximise your investment.

Streamline Your Business with TQ IMA

We deliver measurable business value tailored to your unique needs

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Redefining Global Connectivity

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